Customer engagement and automation tool that helps SaaS businesses send personalized messages, automate workflows for onboarding, conversion and retention, and support customers across email, SMS, push, banners and live chat. It sells to marketing and support teams at B2B SaaS companies. It is delivered as a SaaS platform with APIs, SDKs and integrations to connect customer data and trigger campaigns.
Key features
- Customer data platform (CDP)
- Customer segmentation based on attributes and events
- Multichannel campaigns via email, SMS, push
- Automation and workflow builder
- Help center creation and management
- Shared inbox for team communication
- Subscription forms and landing pages
- Live chat for real-time communication
- In-app banners and notifications
- Transactional messaging via API
- X<0.1/day
GTM channels
- Blog
- Marketplace
- Community
- API
- Docs
ICP
- Marketing teams
- Customer support teams
- Customer success teams