IssueCapture

A drop-in JavaScript widget that collects bug reports and feedback directly into Jira or Jira Service Management, automatically capturing screenshots, console logs, and network errors. It solves the problem of incomplete issue reports and manual triage by using AI to prioritize, categorize, and summarize submissions. The product targets software development teams, QA testers, customer support, and IT helpdesk staff in companies of all sizes, from startups to enterprises. It is positioned as a modern replacement for Jira's native Issue Collector, offering AI-powered triage, screenshot annotation, and easy setup without admin permissions.

Key features

• AI-powered triage and routing
• Screenshot annotation
• Console and network log capture
• Automatic categorization and labeling
• Duplicate detection
• Sentiment analysis
• Privacy redaction (blur PII)
• Smart summaries and titles
• Multi-language support (16 languages)
• Custom white-labeling
• Direct Jira integration with custom fields
• Outage detection
• Effort estimation
• Auto-translation