The product is a live chat widget that enables direct human conversations with website visitors to collect feedback, provide support, and engage during onboarding or checkout. It is for product managers, bootstrapped founders, and growth and sales teams in small teams and small to mid-size businesses serving B2B and B2C markets. It is positioned as a human-first alternative to AI-driven and automated chat workflows, emphasizing personal interaction over bots.
Key features
- Threaded replies and emoji reactions
- Proactive messaging with visitor alerts
- Video profile and bio
- Bookmark and tag messages
- Custom style and colors
- SDK for widget behavior control
- Slack and Telegram integration
- Multi-language widget support
- Quick replies with shortcuts
- Team collaboration and status
- Mobile and laptop support
- Integrations with Webflow and WordPress
- Integrations with React and Next.js
- Integrations with Shopify and Wix
- No social media activity within the last 30 days
GTM channels
- Affiliate program
- Marketplace
- API
- Docs
ICP
- Customer support teams
- Startups
- Product teams