2022 in Emails

An email analytics platform for Gmail and Microsoft 365 that provides visibility into team email activity, tracking volume, response times, SLA compliance, and workload to address lack of insight into shared inboxes and performance. It sells to operations managers, executives, and customer support teams in B2B companies that manage shared mailboxes. It is delivered as a SaaS platform with a free tier and paid Plus and Enterprise tiers offering custom dashboards, AI features, and integrations with data warehouses and business tools.

Key features

• Track email performance and response times
• Monitor median response time
• Benchmark team performance
• Team visibility and workload analytics
• Shared mailbox analytics
• Custom dashboards
• BigQuery and data warehouse connector
• AI-powered chat and sentiment analysis
• SLA analysis and compliance tracking
• Unread email tracking
• Response time distribution by weekday
• CRM and BI integrations
• Export and date filtering
• Alerts and notifications