Birdeye

The product is a SaaS platform of AI coworkers and agents that manages reputation, visibility, and customer experience for businesses with many locations, handling reviews, listings, social posts, search visibility, messaging, and campaigns from one place. It sells to marketing, operations, and customer experience roles at multi-location brands in sectors such as automotive, healthcare, retail, and hospitality, primarily mid-market companies and enterprises. It is delivered as a cloud platform with supervised and autonomous AI agents that integrate with over 3,000 apps and Google.

Key features

• Generate monitor manage share reviews on 200+ sites
• Continuously optimize listings visibility and traffic
• Create schedule monitor social posts across locations
• Optimize search visibility on Google and AI answers
• Build and run personalized email and SMS campaigns
• Measure and benchmark reputation and sentiment
• Website chat and customer messaging
• Integrate with over 3,000 apps