Backsy.ai is a customer feedback analysis tool that collects voice or text feedback and analyzes CSV files, using AI to score feedback against user-defined attributes and provide evidence-backed insights. It serves product managers, UX researchers, and small business owners who need to turn unstructured feedback into actionable data. The platform differentiates by offering transparent AI analysis with source quotes for verification, and it is delivered as a SaaS with a free tier.
Key features
- Collect feedback by voice or text
- Upload CSV files for analysis
- AI scores feedback against attributes
- Click any score to see source quotes
- AI suggests new attributes from themes
- Trend charts and emerging themes
- Share visual reports with stakeholders
- No social media activity within the last 30 days
GTM channels
- Blog
- Affiliate program
ICP
- Product teams
- Data analytics teams
- SMB owners