Travel Hands

The product is a volunteer matching service and mobile app that pairs visually impaired people with sighted, verified guides for accompanied walking journeys in London, addressing independent outdoor mobility without relying on personal relationships. It serves individual consumers who are visually impaired and sighted volunteers who offer time, operating in the London area for journeys up to three hours and three miles. It is delivered as a community marketplace via a call centre and mobile app available seven days a week, with vetted guides, training, and journey tracking.

Key features

• Book accompanied walking journeys
• Match VIPs with verified sighted guides
• Call centre booking service
• Mobile app for booking and matching
• Enhanced DBS checks for guides
• Guide training provided
• One-time secret code for identification
• Live journey route tracking
• Customer service support during journeys
• Feedback and rating after journeys
• Points redeemable for discounts and coupons