Tiledesk
Builds AI chatbots and AI agents to automate customer support, lead qualification, information retrieval and email ticketing with live agent handoff
Launch screenshots from Product Hunt, Oct 2023
The product is an open-source, no-code platform for building AI chatbots and AI agents that automate customer support, lead qualification, information retrieval and email ticketing while connecting to live agents. It is for customer support teams and developers in business-to-business companies ranging from scaling teams to enterprises. It is positioned as an open-source alternative delivered as SaaS with self-hosted or white-label deployment options.
Key features
- Visual no-code conversation design studio
- Knowledge base integration and management
- Multichannel support (web, WhatsApp, voice)
- Live agent handoff and copilot
- AI for lead qualification and routing
- MCP tools and API actions
- Shopify and WhatsApp Business integrations
- AI email ticketing and automation
- Calendar scheduling and appointment booking
- Self-learning from conversation history
- API endpoint automation and batch processing
- No social media activity within the last 30 days
GTM channels
- Blog
- Newsletter
- Partner program
- Community
- API
- Docs
- Changelog
ICP
- Customer support teams
- Software developers
- Enterprises