RetainIq

RetainIQ is a decision intelligence layer for customer success that ranks at-risk accounts by revenue impact and recommends next best actions. It solves the problem of decision latency in retention by prioritizing which accounts to contact and when. The product targets CS leaders, RevOps, and founders at B2B SaaS companies, from SMBs to enterprises. It is delivered as a SaaS platform that integrates read-only with Stripe or Razorpay, and the AI proposes actions that users approve before execution.

Key features

• AI Retention Inbox ranked by revenue impact
• Churn archetype classification
• Next best action recommendations
• Confidence scores on every recommendation
• Revenue at risk quantification
• Failed payment recovery with retry intelligence
• Dormant account reactivation with suppression
• Early churn risk flagging 30-60 days ahead
• Read-only data integration with Stripe/Razorpay
• Approval workflow for AI-proposed actions