PixieBrix

The product is a browser-level monitoring and enforcement platform that captures every agent action such as refunds, copy/paste, and record edits and applies policies to monitor, warn, and block actions to address revenue leakage, account abuse, and data loss. It sells to customer care operations teams in B2B contact centers across industries including e-commerce, financial services, healthcare, and technology. It is delivered as a lightweight browser extension for Chrome, Edge, or Island that works with existing web apps without a desktop agent and configures policies in minutes via point-and-click and low-code tools.

Key features

• Browser-level agent activity monitoring
• Real-time policy enforcement (monitor/warn/block)
• Granular policy engine with dropdown rules
• Multi-step workflow guidance and validation
• Cross-tab transaction matching
• Block URLs and disable file uploads
• Mask PII and monitor screenshots
• Disable UI elements and escalate transactions
• AI-assisted policy creation
• MCP data exposure for correlation
• Works with 100+ app integrations
• Lightweight browser extension deployment