Noxus

A process intelligence and execution platform that maps complex operational workflows and runs them end-to-end inside existing systems of record such as SAP, Oracle, Salesforce and custom tools. It is sold to operations and customer support teams in business-to-business enterprises that handle high-volume, document-heavy and policy-driven processes across customer operations and back-office functions. It is positioned against generic automations that stall on complex cases by following standard operating procedures, operating legacy systems, enforcing policy and executing workflows under audit and human oversight.

Key features

• Maps operations into intelligent workflows
• Executes workflows in legacy systems
• Triages requests across email, chat, SMS, voice
• Processes and analyzes documents
• Enforces policy and approvals
• Posts refunds and updates ERPs
• Human oversight and approval in inbox
• Integrates with Salesforce, Zendesk, ServiceNow, SAP
• Operates systems with or without API
• Grounds AI workers in brand tone
• SSO, audit trails, SOC 2/ISO 27001/GDPR
• Deployment on AWS, Azure, GCP or private cloud