Microsoft Bookings

The product is online booking and appointment scheduling software that lets customers self-book, reschedule and cancel appointments while managing staff availability, appointment types and calendar conflicts to reduce manual scheduling and double-booking. It sells to operations and customer support roles in businesses ranging from small businesses to enterprises, serving departments and individual service providers across sectors such as financial services, healthcare and education. It is delivered as a SaaS application included with Microsoft 365 that syncs with Outlook calendars and Microsoft Teams for virtual meetings.

Key features

• Customize appointment details and booking requirements
• Specify service providers per appointment
• Sync with Microsoft 365 calendar
• Prevent double-booking
• Create Teams meeting links for virtual appointments
• Bookings app within Microsoft Teams
• Create and manage multiple booking calendars
• Customer self-service reschedule and cancel
• Send confirmation emails and calendar invitations