Goodcall

The product is a voice AI phone agent that answers inbound calls, captures leads, books and reschedules appointments, and provides call analytics to automate customer service and sales phone operations. It sells to support, sales, and operations teams at businesses ranging from solopreneurs to large enterprises and in-house call centers across industries. It is delivered as a SaaS platform with self-serve setup, CRM and calendar integrations, and enterprise-grade compliance including SOC 2, ISO 27001, and HIPAA.

Key features

• Answer and automate inbound phone calls
• Launch custom phone AI agent in minutes
• Connect knowledge sources and databases
• Customize agent behavior and workflows
• Automate appointment booking and rescheduling
• Sync with CRM and calendar systems
• Capture leads via SMS email Sheets CRM
• 24/7 lead capture and call handling
• Phone analytics dashboard
• Track automation rates and call duration
• Analyze caller intent and outcomes
• Forward existing line or use new number