FanBase
Automates DMs, unifies comments and messages in a shared inbox with social CRM, and uses an AI copilot to manage conversations and convert followers into customers
Launch screenshots from Product Hunt, Jul 2026
The product is a social engagement platform that automates direct messages, unifies comments, DMs and mentions in a shared inbox with a social CRM, and uses an AI copilot to answer messages and flag issues to convert followers into customers. It sells to marketing, support and sales teams at creators, brands and B2B/B2C companies that manage audiences on Instagram, X and Discord. It is delivered as SaaS with a free-to-start self-serve model and per-seat Pro and Team subscriptions, plus an enterprise tier with custom onboarding and support.
Key features
- DM automation
- Shared inbox for all messages
- Social CRM with follower tracking
- AI Copilot for replies
- Instagram comment to DM automation
- AI reply drafting and escalation
- Discord complaint monitoring
- Email capture via DM
- Daily activity digest reports
- AI summary of follower interactions
- Context-aware personalized replies
- Proactive churn detection
- Self-updating knowledge base
- No social media activity within the last 30 days
- No GTM activity detected
- Marketing teams
- Customer support teams
- Content creators