Thematic
Unifies unstructured feedback into a single view, surfaces themes, provides traceable answers, analyzes impact on metrics, scores CX without surveys, and routes insights via workflows.
A customer intelligence platform that unifies unstructured feedback from surveys, tickets, calls, reviews, and social into a single source of truth, with themes traceable to raw comments. It serves enterprise CX, VoC, research, and employee listening teams, enabling them to derive actionable insights and feed AI agents. Positioned as a human-in-the-loop AI solution, it offers inspectable and steerable AI, with enterprise-grade security and compliance, and is delivered as a SaaS platform.
Key features
- Unify feedback with lenses
- Integrate sources into one view
- Themes and taxonomy from feedback
- Ask anything, get traceable answer
- Impact analysis on metrics
- Scoring agent without surveys
- Workflows route insight to teams
- AI tools access from Copilot, Claude, ChatGPT
- LinkedIn0.5/day
- Blog
- Partner program
- Referral program
- Marketplace
- API
- Docs
- Changelog
- Customer support teams
- Customer success teams
- Data analytics teams
Recent go-to-market activity
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