SuiteCRM

The product is an open source customer relationship management software that centralizes customer data, manages leads and opportunities, and supports sales, marketing, and service activities including reporting and automation. It is for sales, support, and marketing roles in business-to-business organizations that need to manage customer relationships. It is positioned as an open source alternative to Salesforce with no per-user licence fees and no vendor lock-in, available as self-hosted software for data sovereignty or as a hosted service.

Key features

• 360-degree view of customers
• Flexible data model and repository
• Reporting and dashboards
• Lead capture and management
• Opportunity management
• Personalised quotations
• Customer segmentation automation
• Targeted marketing content
• Activity tracking
• Customer service tools
• Outlook plugin
• Add-ons store