Incident

Incident management tool that runs inside Slack, helping teams coordinate responses to downtime and outages. It solves the problem of scattered communication during incidents by providing structured channels, role assignments, and status updates. The product targets operations, IT, and developer teams in small to mid-sized companies. It is delivered as a Slack app with a free tier and a paid Pro plan.

Key features

• Launch incident channels with /incident start
• Assign incident commander role
• Require confirmation for role handoff
• Send updates to other channels
• Customizable incident templates
• Share updates to other channels
• Private incident channels (Pro)
• Invite lists (Pro)