Customer Support
Help desks, shared inboxes, live chat and support bots — the tools teams use to answer customers at scale.
450 products tracked, ranked by public go-to-market activity.
Top by activity and momentum
Discuss
Communication
Cloud-hosted email group and mailing list platform for group-wide communication, announcements, community building and support
PressOne Africa
Communication
Cloud business phone system that records, tracks and analyzes customer calls to prevent missed calls and improve team handling
Anyreach
AI Agents
AI employee platform that answers calls, emails, SMS, WhatsApp and chat, captures and qualifies leads, and automates scheduling and CRM updates
Logixboard
Project Management
AI-powered operations layer and branded portal that automates shipment updates and provides self-serve tracking
Seel
Customer Support
Platform for ecommerce returns, post-purchase support, and purchase protection covering delivery issues, returns and refunds
Slang
Customer Support
AI phone answering service that answers inbound calls, responds to guest inquiries, and manages reservations 24/7
Skilljar
Customer Support
External LMS for customer, partner and employee education to speed onboarding, increase adoption and link training to business outcomes
swivl
CRM
Combines CRM, AI agents, and tenant self-service to automate rentals, billing, support, and reviews and centralize omnichannel communications
VideoPeel
Marketing
Collects authentic video responses for interviews, research, feedback, testimonials, inspections and support and analyzes them with AI
GetJenny
Customer Support
AI customer service chatbot that answers FAQs, deflects repetitive inquiries, and automates tasks like stock checking, delivery reporting, and ticket creation
Kindred Voice
AI Agents
Native speech-to-speech voice AI agent platform that automates phone workflows and executes 20+ tool calls per call without transcription pipeline
OneInbox.ai
Customer Support
Contact center operating system that combines voice AI agents and human reps in a shared workspace across voice, chat, email, SMS and WhatsApp to automate routine tickets and calls and retain conversations for analytics
ChatGenie
Customer Support
Provides autonomous AI agents that classify support tickets by risk, autonomously resolve low and medium-risk cases, and escalate complex cases to human specialists
Wesparkle
AI Agents
Provides customizable AI assistants and tools for FAQs, appointment scheduling, payments, product sales, and business directories
Levit8
Customer Support
Customer experience platform that manages pre-sales and post-sales conversations and executes the workflows they trigger
Livedin
Project Management
Automates short-term rental hosting including pricing, bookings, guest messaging, and operations to increase returns and prevent lost revenue
Loman AI
Customer Support
AI phone answering platform that takes orders, reservations, payments and answers guest questions to prevent missed calls
Lyngo
Customer Support
AI phone receptionist that answers inbound calls, handles enquiries, books and manages appointments in practice management software, and transfers urgent calls
Noxus
AI Agents
Maps complex operational workflows and executes them end-to-end inside existing legacy systems and systems of record
Support Fusion
Customer Support
Connects PSA, ITSM and support platforms to bi-directionally sync tickets, status, comments and attachments across companies
UpMarket
Customer Support
AI platform that automates guest interactions, check-ins, compliance, payments and upsells for hospitality operations
Visito
AI Agents
AI agent that answers questions, provides live rates and availability, books and takes payments in chat, and automates follow-ups across messaging channels and website chat
Pkshatech
AI
Provides AI algorithms and software that automate demand forecasting, shelf allocation, shift scheduling, contact center and helpdesk operations
Aiden
Customer Support
AI assistant that automates tenant communication and complaint and request processing for property management
Truffle
AI Agents
Answers product questions in plain English by searching connected code, docs, APIs and tools with source citations
Firefly Support
Customer Support
Automates answers to support emails and app-store reviews from a knowledge base, in the customer's language, with escalation for uncertain or sensitive issues
Thenotifier
Communication
Delivers alerts through a shared free app to bypass spam-filtered email and scam-distrusted SMS
ChatJini
AI Agents
24/7 AI receptionist that answers client questions instantly and books appointments to prevent lost bookings from unanswered messages
Converso
Help Desk
Omnichannel AI helpdesk that automates support answers, handles sales queries, and captures leads across messaging channels
Webex
Communication
Provides meetings, calling, messaging, webinars, and contact center tools for hybrid work and customer interactions
Trustpilot
Marketing
An open review platform to discover, read, and write reviews about businesses
Dialpad
Communication
AI-powered customer communications and contact center platform that manages voice and digital channels, automates workflows, and turns conversations into intelligence
Statuspage
Communication
Hosted status page and incident communication platform for publishing real-time status and incident updates
NICE CXone
Customer Support
Customer experience AI platform that orchestrates engagements, human and AI agents, workflows and systems to automate service and resolve customer needs
NiCE
AI
AI platform for customer experience that automates self-service, assists agents, and orchestrates workflows to resolve customer needs
Genesys Cloud CX
Customer Support
AI-powered experience orchestration and contact center platform for voice and digital customer interactions
Five9
CRM
Cloud contact center platform with AI agents and omnichannel engagement for inbound, outbound and blended customer interactions
Talkdesk
Customer Support
Cloud contact center and customer experience automation platform that uses specialized AI agents to execute service work such as appointment coordination, order tracking, and card authorization
AskNicely
Customer Support
AI-powered customer experience platform that captures real-time sentiment, runs NPS/CSAT programs, and manages feedback and reputation to turn data into action
Delighted
Customer Support
Customer feedback and experience management software that collects omnichannel feedback and analyzes responses to improve satisfaction, retention, and product decisions
Docusign
Sales
Intelligent Agreement Management platform for creating, sending, signing, tracking and managing agreements and automating contract lifecycles
Comm100
Customer Support
Omnichannel customer service platform that automates support, optimizes workflows, and engages customers across 12+ channels with AI, live chat, ticketing, and knowledge base
JivoChat
Live Chat
Live chat and omnichannel inbox that unifies website, messenger, social and phone conversations with chatbots and AI automation
Smartsupp
Live Chat
Multichannel live chat and AI chatbot platform that automates responses and routes conversations across web, email, Messenger and WhatsApp
HubSpot Live Chat
Live Chat
Provides a free live chat widget for websites to engage visitors, provide support, and close deals
Coveo
AI
AI search and conversational discovery platform that indexes enterprise data to deliver relevant search, recommendations, personalization and generative answers
ProProfs Knowledge Base
Knowledge Base
SaaS knowledge base for customer help centers and internal documentation that centralizes articles, FAQs and SOPs and uses AI to draft, search, translate and improve content to reduce tickets
KnowledgeOwl
Knowledge Base
Knowledge base software for creating, organizing and sharing documentation and help centers to help customers and staff find answers
Deskpro
Help Desk
Centralizes omnichannel support conversations into one inbox with ticket routing, automation and reporting
Spiceworks Help Desk
Help Desk
Cloud-based help desk and ticketing software to track, prioritize, and manage user support requests